General Terms & Conditions Of Ticket Sales

This page last updated on October 7, 2024

Ticket Sales

All ticket sales are final; there are no refunds or exchanges. Each ticket includes HST (# 10157 5844) and a CIF (Capital Improvement Fund) charge. All prices are in Canadian funds. Full payment is required at time of booking, unless otherwise stated. Tickets will only be released to the purchaser once the ticket order is paid in full, unless the ticket has a zero value.

How and Where to Buy Tickets

Tickets for all performances at the Royal Alexandra Theatre, the Princess of Wales Theatre, the CAA Theatre, the CAA Ed Mirvish Theatre - and for other special events for which Mirvish Productions acts as ticket agent - can be purchased online through its website (www.mirvish.com) or mobile application, by telephone, or at the Mirvish theatre box offices. Please note that all tickets purchased online or by phone are subject to service charges that may vary from event to event. Service charges are the same online and by phone. There are no service charges on purchases made at the theatre box offices.

A Ticket is a Revocable Licence to Attend a Specific Performance

The holder of a valid ticket is admitted to the theatre on the condition that the holder agrees, and by use of the ticket does so agree in favour of the Producers or Presenters and the theatre owner (Mirvish Productions), to the following terms and conditions of ticket purchase and sale set out herein. Any violation of these terms will entitle Mirvish Productions to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket holder, in each case without payment of any refund or other compensation. The ticket is a personal, revocable license. Lost, stolen or destroyed tickets may not be honoured. The ticket may not be used for advertising, promotion or for any other trade purposes.

Patrons must occupy their assigned seats and may not move to other locations in the theatre without permission.

In addition to the foregoing, Mirvish Productions reserves the right to expel any ticket holder from the theatre whenever Mirvish Productions in its sole discretion determines that a ticket holder is disrupting the performance or other patrons or behaving inappropriately.

Ticket Prices

Mirvish Productions, Producers and/or Presenters reserve the right to change prices without prior notice and are entitled to implement ticket purchase limits per person or account holder, per credit card or otherwise (and either per performance or for the entire show engagement).

If the amount paid for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted for sale or otherwise communicated through marketing emails, or printed materials, etc), if the purchaser is able to order a ticket before its scheduled on-sale or presale date, or if a ticket was purchased that was not supposed to have been released for sale, then Mirvish Productions has the right to cancel that ticket (or the order for that ticket) and refund the purchaser the amount paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the ticketing system. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.

The actual tickets delivered by mail, email, accessed through an online account or at any Mirvish theatre box office, reflect the face value of the ticket and CIF (Capital Improvement Fund). Any applicable order fees or taxes and/or service charges will appear where applicable. Mailing fees and/or additional event fees may not be broken out on the ticket, which means the prices on the ticket may not add up to the total paid on the payment confirmation.

Ticket Limits

Mirvish Productions, Producers and/or Presenters reserve the right to impose limits on ticket purchases. Such limits will be posted on the Mirvish Productions website (www.mirvish.com) prior to the sale of tickets or when such limits are introduced. If the purchaser exceeds or attempts to exceed the posted ticket limits, Mirvish Productions reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting the purchasers ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other personal information.

Payments

Mirvish Productions accepts the following payment types: American Express, MasterCard, MasterCard Debit, VISA, Visa Debit. In addition to the above, Interac and Cash are accepted at the theatre box offices.

Payment Instalments and Timing

Instalment payments are only valid on select Subscription and Group orders, unless otherwise stated. By placing an order and paying the order in instalments where permitted, the purchaser is responsible for providing a valid credit card (or other electronic funds transfer option where permitted), to be charged according to the payment plan schedule, for the duration of the instalment plan, until the order is paid in full.

All instalments must be paid on or before the instalment date(s) that are set at the time of purchase. Any failure to make a payment when due (deposit, instalment or final balance) will result in a suspension of any further activity on the account until that payment has been made. The purchaser will have up to 15 days to clear the default payment, with the exception of the final payment. A $25.00 service charge will be applied for any instalment that cannot be processed for reasons not under the control of Mirvish Productions; including, but not limited to: an invalid or expired credit card and funds not received electronically.

Mirvish Productions reserves the right to refuse or discontinue the payment plan at any time due to a failed payment. If Mirvish Productions is unable to process the default payment within 15 days from the due date or the final instalment is not paid by the final payment date, Mirvish Productions reserves the right to cancel the balance of the order. All attempts will be made by Mirvish Productions to communicate the account in errs to the purchaser by phone, email or written letter before canceling the order.

Payment Disputes

The ticket holder or their guests will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets purchased. Without limiting the foregoing, you will not contact Mirvish Productions, their theatres or authorized agents to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of Mirvish Productions, the show, Presenter or Producer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets. Should the ticket holder or their guests do so, the tickets may be canceled, and Mirvish Productions may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision.

Ticket Allocation and On-sale Dates

Mirvish Productions operates in Ontario, Canada and adheres to the Ticket Sales Act, 2017 (S.O. 2017, c. 33, Sched. 3 as amended). As the primary seller of tickets for the Mirvish theatres operated by Mirvish Productions or where it is presenting productions - and for other special events for which it acts as a ticket agent – Mirvish Productions will disclose the following information on its e-commerce site prior to tickets being released for sale:

Ticket Reseller and Counterfeit Ticket Warning

Tickets may not be resold or offered for resale, by anyone, without the permission of Mirvish Productions and may not be resold at a price exceeding their face value, other than through authorized partners.

Tickets obtained from any source other than directly from Mirvish Productions, its website (mirvish.com), mobile application, Mirvish theatre box offices or their authorized agents may be lost, stolen or counterfeit tickets or tickets that are being resold. Such tickets may not be honoured. The limited license may be revoked and admission refused.

Minors 13 Years and Younger

Any person entering the auditorium, regardless of age, must hold a valid ticket and have an assigned seat. Young children may be seated in a parent’s, guardian’s or caregiver’s lap only if they have a ticket and, for the child's safety, the parent is not seated in a upper box, or loge. Children aged 13 or under will not be allowed entry to an event unless they are supervised, for the duration of the event, by a parent or carer. Infants 2 years of age and under will not be admitted to the auditorium.

A ticket holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Mirvish Productions or its representatives to be objectionable or disturbing to other patrons.

Late Seating

It is the responsibility of the ticket holder to check their ticket for the correct performance, day of the week and curtain time. A missed performance will not be refunded. Latecomers and any persons leaving the auditorium will not be admitted until a suitable time in the performance as determined by the Production and may be asked to sit in alternative seats. All performances begin promptly as scheduled, and there are no refunds for latecomers. For certain events, it may not be possible to seat latecomers until the intermission. If the production has no intermission, latecomers may not be admitted at all. Latecomers may watch the show on televisions located in the theatre lobbies.

Cancelled or Postponed Show

In the event a production or performance(s) is cancelled, postponed, rescheduled, or moved, Mirvish Productions will attempt to contact the purchaser to inform them of the status of the performance(s) purchased, and to inform them of any refund, credit, or exchange procedures. For exact instructions on any particular cancelled, postponed, rescheduled, or moved event, visit mirvish.com or call 1.800.461.3333.

Food and Beverage

Outside food and drink is not permitted in the theatre. A variety of snacks and drinks are available for purchase on site and all are allowed in the auditorium. If food or beverages are not permitted in the auditorium, there will be signage indicating this at the theatre.

Prohibited Items

The following items are restricted, may not be brought into the theatre and may be confiscated by theatre staff:

The ticket holder consents to a reasonable examination of the holder's person and belongings to ensure compliance with these terms.

Smoking and vaping are not permitted in any area of the theatre.

Perfumes and Scents

While we encourage our guests to refrain from wearing heavily scented products, we cannot guarantee a scent-free environment. In consideration of others, please refrain from wearing strong perfumes and body scents that may disturb or cause allergic reactions of other patrons.

Rights Granted to Mirvish Productions by Ticket Holders

In consideration of being granted a licence to attend a performance, the ticket holder grants Mirvish Productions a perpetual right to all photographs, video or audio recordings of the holder that may be made at the performance by Mirvish Productions and the right to record, use, reproduce, broadcast, sell and distribute any such photographs, video or audio recordings for any purpose.

Show Content and Language

Some shows may contain: themes, nudity, language, explicit content, profanity and/or explicit content intended for mature audiences. While Mirvish Productions and the show Producer or Presenter will take reasonable efforts to provide audience warnings and disclaimers, ticket holders and their guests, are responsible for determining whether show content is appropriate for them and their guests (by visiting mirvish.com, reading show descriptions, etc.). No refunds will be granted due to content audiences may find objectionable or disturbing.

Ticket Holder Assumption of Risk

Due to the nature of live performance, all artists, dates, venues, prices, seating and programs are subject to change. Mirvish Productions does not guarantee that you will be satisfied with the performance, or that it will be free of technical difficulties or that any particular cast member will be performing.

The ticket holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the performance, whether occurring at the theatre prior to, during or after the performance, and releases Mirvish Productions from all liability, unless caused by the (gross) negligence or wilful misconduct of Mirvish Productions.

Weather Policy

Mirvish Productions is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions and traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions and for public transit delays and updates. We regret that tickets not used due to inclement weather, traffic delays or public transit disruptions cannot be refunded or exchanged. If a performance is cancelled for any reason, Mirvish Productions will post a notice on its website, www.mirvish.com, and will attempt to notify ticket holders, but assumes no liability in the event it fails or is unable to do so.

Subscription Terms & Conditions of Sale

Subscription package sales are subject to the General Terms and Conditions of Ticket Sales, with the following exceptions and amendments.

Subscription Package Pricing & Seating

Subscription package prices include an administrative fee and HST (#10157 5844). All individual show ticket prices in the subscription package include a Capital Improvement Fund charge. Subscription package prices advertised are per seat.

The subscription package price may vary based on the following conditions:

New subscription purchases are processed on a first-come-first-served basis after renewing subscribers and are subject to availability. Due to unforeseen circumstances, seat allocation, venue and performance day may change without notice. 

An active subscriber may renew their subscription seating during the renewal period. The renewal period takes place once per year during a period specified by Mirvish Productions. After the renewal period is completed, all subscriptions without a fully paid or partially paid order will be considered un-renewed and seats will be put back into general inventory for sale. A subscription renewal cannot be fulfilled until full payment is received by the payment deadline.

Seat change requests to improve/downgrade seating, move days or seating zones is available during the renewal period. Once fulfilled, these change requests cannot be cancelled or restored.

Ticket Exchanges

Subscription tickets purchased by an active subscriber can be exchanged at no charge, but must be exchanged a minimum of 48 hours prior to the performance date. Due to the nature of live theatre, late exchanges are subject to availability and not guaranteed and if approved, is subject to a fee. Subscription ticket exchanges can be made by phone or online through an active subscription account. Additional charges apply for seating upgrades and late exchanges, if applicable. Blackout periods may apply for some exchanges. All sales are final on additional tickets purchased by subscribers.

Cancellation of Subscription

The cancellation of a subscription may be requested at any time. A $25.00 per seat fee will apply if a subscription is cancelled after the first performance. In addition, the purchaser will be charged the regular box office ticket price, plus service charges, on all tickets purchased (subscription and extra tickets) for any past performances, whether attended or not. All applicable refunds will be issued according to the original method of payment, with the exception of cash payments, in which case an electronic funds transfer will be issued.

Missed Performance

Mirvish Productions will do its best to accommodate subscribers who miss a subscription performance into a future performance of the same production and engagement. A $20.00, per ticket, replacement fee applies. Reseating is at the discretion of Mirvish Productions and is subject to availability. There is no guarantee of replacing tickets into future performances.

Subscriber Card

Mirvish subscribers who hold an active season order in their account will receive the benefit of a Mirvish Subscriber Card. The card may be a physical card or a digital card (accessible through an online account). This card identifies the holder as a Mirvish subscriber.

By presenting the Mirvish Subscriber Card at the following locations the subscriber is entitled to the stated benefits:

The Subscriber Card cannot be redeemed or exchanged for cash. Resale of your card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is prohibited.

Use of your Subscriber Card is subject to the terms and conditions governing its use, which may be amended by Mirvish Productions from time to time in its discretion. Ed Mirvish Enterprises reserves the right to refuse, cancel or hold Subscriber Cards and orders for suspected fraud, for cards mistakenly issued or for other violations of Mirvish Productions policies.

Earned Mirvish Money

Mirvish money that is earned by renewing or purchasing a new subscription seat will no longer be offered after the 2019/20 Subscription season. Credit of Mirvish money remaining on a Mirvish subscriber account does not expire, unless the subscriber is no longer an active Mirvish subscriber by not renewing their subscription seat(s). At Mirvish Productions sole discretion, it may choose to substitute a similar program for the Mirvish money at any time immediately upon notice to active Mirvish subscribers. Mirvish money is non-transferable. 

Group Tickets Terms & Conditions of Sales

Group ticket sales are subject to the General Terms and Conditions of Ticket Sales above, with the following exceptions and amendments.

A group sale is defined as a ticket order for the same show, meeting at least the minimum group ticket quantity required by the production. 

SCHOOL & GROUP SALE PAYMENTS

Group purchases require a $100.00 per order non-refundable, non-transferable down payment at the time of booking. Orders are paid in three instalments from performance date – 20% 120 days out, 40% 90 days out, and 40% (final payment) 45 days out from the performance date. An order placed within the payment schedule will be required to pay any amount due at time of ordering. Full payment is due for orders placed within 45 days of the performance date. A valid credit card is required at the time of booking to process any applicable deposit, and to process future instalment payment(s).

School group purchases require a $100.00 per order non-refundable, non-transferable down payment at the time of booking. Balances are due in full 45 days prior to the performance date. Full payment is due for orders placed within 45 days of the performance date. This policy applies to student group orders placed by educational institutions within the school board system. Mirvish Productions reserves the right to define what qualifies as a school group. A valid credit card is required at the time of booking to process any applicable deposit, and to process future instalment payment. Purchase Orders are not accepted as a form payment, nor can they be used as a means of requesting tickets.

Adjustments in ticket order quantity can be made on any unpaid tickets, meeting at least the minimum group ticket quantity required by a production. Orders adjusted below the group minimum will be required to pay the full regular ticket price and service charges for all paid tickets. Adjustments must be made via phone (not email) at least one business day prior to your scheduled payment.

Additional activities added to the ticket order must be paid in full by final payment date.

Future instalment payment(s) will be automatically charged to the credit card registered on file at the time of booking as of 6AM on the scheduled payment due date. If customers wish to arrange for an alternate method of payment for future instalment(s), they must contact payments@mirvish.com well in advance of the upcoming scheduled payment date (minimum five business days) to discuss options (Direct Deposit or Cheque). Purchase Orders are not accepted as a form of payment.

Mirvish Productions reserves the right to cancel any tickets unpaid past the final payment date. Payment terms and schedules may vary by event. Restrictions may apply to group ticket sales and may vary by event. A $3.00 per ticket service charge, that may vary from event to event, is applicable on all group bookings. Additional charges may apply for orders shipped by courier. All sales are final. No refunds or exchanges.