Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto.

HELP DESK ASSOCIATE

This position reports to the Ticketing Operations & Technology Director or designate and is part of the IT Department.

Responsibilities:

• Serve as first point of contact for users requiring technical assistance via our help desk
• Respond to tickets in the queue, gathers information, prioritizes needs and leads users through technical problems
• Keep users informed on status of their tickets
• Maintain a reasonable response time based on priority of issues to ensure critical systems are available
• Identify needs, analyze technical requirements and find solutions to problems
• Install upgrades to hardware, software and peripherals
• Set up e-mail accounts
• Set up company-provided mobile devices following company standards
• Set up user workstations for use, following company standards
• Install, configure and test new hardware and peripherals
• Works as a team member

Qualifications:

• Proven experience as a Help Desk Technician or other customer support role in the I.T. field
• Excellent understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Be able to lift 20 to 30 lbs
• Proficient in both Mac and Windows systems.
• Proficient in English
• Excellent communication and customer-oriented skills

Mirvish Productions is committed to increasing diversity and inclusion throughout our organization. Mirvish Productions is dedicated to the principle of equal employment opportunity for all employees and to providing employees with a barrier free work environment that is free of discrimination and harassment. If you require accommodation during the recruitment and selection process, please let our HR Department know.

If you have the appropriate qualifications for this role and believe you would be able to make a beneficial contribution to Mirvish Productions, please submit your resume and cover letter in a single PDF document by Friday, November 29, 2024 prior to 5PM to careers@mirvish.com.

Please include Competition #2024-011, Help Desk Associate on the subject line.

We thank all applicants for their interest in the position, however only those candidates selected for interviews will be contacted.